Terms of Use and Privacy Policy

Data Protection Policy Tourismus Savognin Bivio Albula AG

Tourismus Savognin Bivio Albula AG operates the website www.valsurses.ch and is responsible for the collection, processing and use of your personal data. Tourismus Savognin Bivio Albula AG is therefore also responsible for ensuring that all data processing is carried out in accordance with applicable law.

The protection of your personal data is very important to us. We take the subject of data protection seriously and pay attention to the security of your data. We observe all applicable statutory provisions, in particular the Swiss Data Protection Act (DSG) and the ordinance relating to this Act (VDSG) as well as the provisions of the Telecommunications Act (FMG). As far as applicable, we also observe the provisions of the General Data Protection Regulation (GDPR) of the European Union.

It is important to us that you know what personal data we collect from you, how this is done, how this data is processed and for what purposes. By using our website, you declare your consent to all of this data processing within the meaning of Article 6 (1) (a) GDPR. Therefore, please read the following information carefully.

I Which data do we process when you visit our website? 

When you visit our website, our servers temporarily save each access in a log file. The following data is automatically recorded:

• The IP address of the computer accessing the website
• Date and time of access
• Name and URL of the accessed file
• Website, from which access is made
• Operating System of your computer and your browser
• Country from which you access our website and the language settings of your browser
• Name of your internet access provider

We collect and process this data to enable you to access our website (to establish a connection), to ensure safety and stability of our systems, to optimize our website for you and for statistical purposes. In particular, we use your IP address to localize your country of domicile and to optimize settings of the website (e.g. to adapt the language). The IP address is also used to be able to react to attacks against our network infrastructure. All these data processing activities are based on these legitimate interests (art. 6 para. 1 lit. f GDPR).

We would also like to point out that we use so-called cookies, tracking tools and social media plug-ins. We may also transfer data to third parties and/or abroad.

II Which data do we process if you use our contact form?

You have the possibility to use a contact form on our website to enter into contact with us. Some data is mandatory, other is optional:

• Name (mandatory)
• Email address (mandatory)
• Message (mandatory)

We will indicate mandatory data as such. If this information is not provided, this can prevent us from rendering our services. Other information is optional and has no impact on your use of our website. We only use this data to respond to your contact request and to do so in an ideal way and as personalized as possible. This constitutes our legitimate interest pursuant to art. 6 para. 1 lit. f GDPR. You have the right to object to this data processing at all times.

III Which data do we process in terms of direct marketing?

You can subscribe to our newsletter on our website. The double opt-in procedure is applied for the registration. In the newsletters, we inform you about innovations regarding our product/ service, the latest news and interesting topics, tailored to meet your interests and holiday dreams to the extent possible and known to us. You will also receive our newsletter if you have given us your email address when booking. For sending out the newsletter, we collect and store the data that you have entered on the input screen or that you have provided when booking or at the time of an enquiry of any kind (e.g. last name, first name, e-mail address, postal address), and enhance it with interests that are known to us from your holiday wishes. We use your data for direct marketing as per Art. 6 para. 1 (1) (f) GDPR, recital 47, and pursuant to Art. 6 para. 1 (1) (a) GDPR when subscribing in order to provide you with customised information about our services. The data is not transferred to third parties. You may object to this use now or at any time with effect for the future. Simply send us an email regarding the same at ferien@valsurses.ch. You can very easily withdraw your consent to receive direct marketing emails as well as the newsletter at any time via the unsubscribe function in the newsletter delivered to you.

Product Recommendations and Transaction Communication via Email and SMS

When making a booking, purchasing something, making an inquiry, obtaining information or brochures, we process your personal data in accordance with sec. 6 paragraph 1 p. 1 lit b.

As our customer, you will receive transactional communications in the context of the processing of your current booking, regarding the booked product and supplementary products, via email or SMS that are sent to the contact details provided in the booking process. You will also receive regular product recommendations from us via email or SMS after the end of your trip and/or stay. You will receive these product recommendations as existing customer regardless of whether you have subscribed to a newsletter or have agreed to receive marketing communications via email or SMS. This way, we intend to provide you with information about our product range that might be of interest to you based on your last purchases. In doing so, we strictly adhere to statutory requirements.

Product recommendations by email or SMS to existing customers are legally based on sec. 6 para. 1 lit. f GDPR in conjunction with national laws.

- In Austria the national legal basis is sec. 107 para. 3 of the Telecommunications Act (TKG) [AT].

- In Germany, sec. 7 para. 3 of the Unfair Competition Act (UWG) [DE] serves as national legal basis.

- In Switzerland the legal basis is sec. 3 para. 1 lit. o of the Unfair Competition Act (UWG) [CH].

Whenever we use your contact details for advertising purposes, we expressly refer you to your right of objection, which you can easily and unbureaucratically exercise at any time. If you no longer want to receive any product recommendations by email, you can object to this at any time. You can, of course, find a  link to unsubscribe in every email. If you want to exercise this right of objection, please contact ferien@valsurses.ch.

To create the newsletter and product recommendations, we use the “NumBirds” service provided by Sports and Tourism Digital Services GmbH, 6020 Innsbruck, Brixnerstraße 3/3. To maintain the confidentiality of your personal information, we have entered into an order processing agreement with the company. The data is not transferred to third parties. For the creation of the newsletter, we use the "NumBirds" service provided by Sports and Tourism Digital Services GmbH, 6020 Innsbruck, Brixnerstraße 3/3. To maintain the confidentiality of your personal information, we have entered into an order processing agreement with the company.

IV What happens to your data if you make a booking, order or reservation with third parties through our website?

Our website gives you several possibilities to make bookings or reservations, to request informational material or other services. The respective services are, as a general rule, provided by third parties. Insofar as necessary, the data which is collected in this process is forwarded to these third parties, for example the following data:

• Sir/Madam or Company
• Name/First Name
• Address (street, number, postal code, place, country)
• Additional contact information (Email address, telephone number)
• Credit card or other payment information

Information that is mandatory will be indicated as such. This is information, which is required to be able to render the booking services. Other information is optional and has no impact on your use of our website or the booking services. We would also like to indicate that the data you insert is, in general, also collected directly by the party offering the booking services and saved by, and/or transferred to, this third party. If the party offering the booking services further processes the data, the respective privacy policies of this party will be applicable, and we kindly ask you to consult these as well. Our legal permission for these acts of data processing is the fulfilment of a contract pursuant to art. 6 para. 1 lit. b GDPR.

V Which of your data is collected and processed for promotional purposes?

In the following section, we would like to explain to you which of your data is collected and processed for promotional purposes and how this is done. All these data processing activities are based on our legitimate interest, pursuant to art. 6 para. 1 lit. f GDPR. Our interest lies in particular in direct marketing purposes and in the analysis and assessment of the use of our website. By using our website you are moreover consenting to these data processing activities, pursuant to art. 6 para. 1 lit. a GDPR.

1. Creation of pseudonymised user profiles

In order to present personalized services and information on our website (on-site-targeting), we use and analyse the data which we collect about you when you visit our website. In this context, so-called cookies can be used (see section VI).The analysis of your behaviour as a user can lead to the creation of a so-called user profile. However, your user data is only used together with pseudonyms, but never with non-pseudonymized, personal data.

In order to enable personalized marketing in social networks, we implement so-called remarketing pixel of Facebook and Twitter on our website. If you have an account with one of these social networks and if you are logged in while visiting our website, this pixel links your use of our website with your account. If you would like to prevent this link, you need to log out from your social media account before visiting our website. You can change further settings concerning advertisement in your user profile of the respective social network.

2. Retargeting

We use so-called retargeting technologies on our website. These technologies analyze your behavior on our website, so that it will be possible to offer you customized advertisements also on partner websites. Your behavior as a user is saved on an anonymous basis. Most retargeting technologies work with so-called cookies (see section VI).

Please find further information on the retargeting technologies which are being used and the respective acts of data processing here:

Google AnalyticsglobalTerms and ConditionsPrivacy Policy

FacebookglobalTerms and ConditionsPrivacy Policy

Google AdWords RemarketingUKTerms and ConditionsPrivacy Policy

You can always prevent retargeting technologies if you de-activate the respective Cookies in your browser settings (see section VI). You can also apply for an opt-out for these advertising and retargeting tools via the website of the Digital Advertising Alliance (optout.aboutads.info).

VI Collection, processing and use of data in the customer relationship management (CRM) system

The processing and storage of your data takes place in our CRM system. In particular, we handle the management of newsletter mailings and booking contacts as well as addressees of brochures. In order to offer you an improved service and personalized information as well as to better respond to your interests, we may enrich your data. This includes in particular any feedback and complaints on your part as well as specific topics. (E.g. culture, summer, winter) We observe the principle of data minimization and storage limitation when processing. We have a legitimate interest in processing your contact request within the meaning of Article 6 (1) (f) GDPR. You can object to this data processing at any time (contact details at the end under general).

VII What are Cookies and what are they used for?

Cookies are small information files, which your browser automatically saves on your hard drive when you visit our website. Cookies help us to make your visit to our website simpler, more comfortable and purposeful. For example, we use Cookies to customize the information, offers and advertisements better to your individual interests. Most internet browsers accept cookies automatically. However, you can configure your browser in a way that no cookies are saved on your computer or that there is always an alert if you receive a new cookie. Deactivating cookies, however, may make some functions of our website impossible to use.   

VIII What are tracking tools and for which purpose are they used?

We use various additional so-called tracking tools on our website. These tracking tools monitor your surfing behavior on our website. This monitoring takes place for the purpose of the needs-based design and continuous optimization of our website. In this context, pseudonymised usage profiles are created and cookies are also used.

On this website, anonymous data is collected and stored by Capture Media (Fusedeck). This data is used to analyze visitor behavior. Cookies may be used. These are small text files that are stored locally on the visitor's computer and thus enable recognition when visiting our website again. The IP address of the site visitors is shortened by Capture Media (Fusedeck) before it is saved and thus anonymized.

IX Is data shared with third Parties?

We only pass on your personal data if you have given your express consent, if there is a legal obligation to do so or if this is necessary to enforce our rights, in particular to enforce claims arising from the relationship between you and Tourismus Savognin Bivio Albula AG. In addition, we pass on your data to third parties, as far as this is necessary in the context of the use of the website for the provision of the services you have requested and the analysis of your user behavior, as described above. If this is necessary for the purposes mentioned, the transfer can also take place abroad. If our website contains links to third-party websites, Tourismus Savognin Bivio Albula AG no longer has any influence on the collection, processing, storage or use of personal data by the third party after clicking on these links and, to the extent permitted by law, assumes no responsibility or liability .

X Is data transferred abroad? 

1. General Remarks

Tourismus Savognin Bivio Albula AG has the right to transfer your data to third parties (so-called third party processors) domiciled abroad, if this is required for the purposes described in this Privacy Policy. These third parties will be obliged to protect your data in the same way as we are. If these third parties are domiciled in a country with a lower level of data protection than Switzerland or the European Union, we use contractual agreements or other legal arrangements to make sure that your data is adequately protected in the same way as in Switzerland or, respectively, in the European Union at all times.

2. Data transfers to the United States

For the sake of completeness, we would also like to inform you specifically that in the United States, surveillance mechanisms may exist which can broadly save and/or monitor all the data transferred to the United States. This may happen without a detailed differentiation, limitation or exception and/or not based on objective criteria, which would restrict access of US authorities to your data to specific and clearly defined purposes, which could justify access to such data or the impact caused by its use. We would also like to inform you that in the United States, you may not have similar legal remedies to protect your data as they may exist in Switzerland and/or the European Union to gain access to your data, request a deletion or correction thereof or legal remedies against access to your data by authorities.

It is important to us to underline these factual and legal circumstances so that you are adequately informed and so that you can take an informed decision about the use of your data and whether you consent to the data processing activities described in this Privacy Policy.

We would also like to inform users domiciled in a Member State of the European Union that the United States does not have – among others for the reasons mentioned in this section – a data protection level which would be considered adequate from the perspective of the European Union.

Insofar as we have explained in this document that recipients of personal data (as for example Google, Facebook or Twitter) have their legal seat in the US, we will make sure that your personal data is adequately protected by contractual agreements or by making sure that these companies are certified under the EU-US Privacy Shield.

XI Security and Confidentiality

We use adequate technical and organisational security measures to protect the personal data saved with us against manipulation, partial or total loss or unauthorized access by third parties. Our security measures are regularly updated to meet the current state of the art.

It is important that you treat payment information (in particular credit card information) as confidential at all times. We recommend you to close the browser window after you have completed communication with us, in particular if you use a computer together with other persons.

We also take internal data protection very seriously. Our employees and the third party services providers we use are obliged to respect secrecy and the data protection provisions we establish.

XII Storing of Data

We store personal data only as long as it is necessary

• To use the mentioned tracking, advertising and analysing services in the context of our legitimate interest;
• To provide services of the mentioned type and extent, which you requested or for which you have given us your consent;
• To meet our legal obligations.

Data in the context of the conclusion or execution of a contract is stored for a longer period of time because we are obliged to do this by statutory documentation obligations, for example in the context of accounting or tax law. These rules oblige us to store communication, contracts and accounting documents for up to 10 years. When we no longer use such data to provide services to you, it will in principle be blocked. This means that this data will as from then exclusively be used for purposes of accounting and tax law.

XIII Your rights

You have the right to receive free of charge information about the personal data that we store about you upon request. In addition, you have the right to correct inaccurate data and the right to delete your personal data, as far as there is no statutory requirement or another legal permission to store and/or record data. In addition, you have the right, in accordance with Articles 18 and 21 GDPR, to demand a restriction of data processing and to oppose to data processing. You also have the right to reclaim from us the data you have given us (right to data portability). On request, we also pass the data on to a third party of your choice. You have the right to receive the data in a common file format.

If a data processing is based on your consent, you can revoke this consent at any time.

You can reach us for the aforementioned purposes via the e-mail address ferien@savognin.ch. You can also tell us what to do with your information after you pass away by giving us instructions. We may, at our sole discretion, require proof of identity to process your requests. When you contact us, we will do our best to provide you with a response as soon as possible and to take the appropriate steps.

If you live in an EU country, you have the right to complain to a data protection supervisory authority at any time.

Copyrights

All texts, photos etc. on the website are copyrighted. This data may only be used with the consent of the copyright holder. To obtain the consent of the copyright holder and conclude the corresponding agreement, please contact ferien@valsurses.ch or Savognin Tourism, Stradung 42, CH-7460 Savognin, Switzerland.

Links

Savognin Tourism in the Surses provides users of the website "www.savognin.ch" with links to other tourist or general-interest websites. Savognin Tourismus in the Surses is not responsible for the content of the linked pages in any way and does not endorse the content of these pages by providing the link to them. Users of "www.savognin.ch" use the linked web pages at their own risk. Savognin Tourismus in the Surses recommends that you check the content of websites you access for currentness and accuracy. – On the basis of German court decisions, Savognin Tourismus in the Surses distances itself in every way from the content of linked pages. – Savognin Tourismus in the Surses cannot be held responsible on any legal grounds for the consequences of using the linked pages.

Currentness of data, accuracy, contract formation, data transfer

Savognin Tourismus in the Surses will endeavour to ensure that the information provided on this website is as current and correct as possible. As these details can change quickly, Savognin Tourismus in the Surses cannot guarantee their accuracy. – Savognin Tourismus in the Surses cannot be held liable on any legal grounds for incorrect or outdated information and details or the consequences of their use.

The travel recommendations and other details published on the Savognin Tourismus in the Surses website are not binding offers from Savognin Tourismus in the Surses or the service providers mentioned in the travel recommendations.

Savognin Tourismus in the Surses does not accept any liability for the security of data transmitted via the Internet.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. («Google»). Google Analytics uses cookies which are text files stored on your computer to help analyse your use of the website. The information generated by the cookie about your use of this website (including your IP address) will be transmitted to a Google server in the USA and stored there. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activities for website operators and providing other services relating to website activity and internet usage.

Google may also transfer this information to third parties where this is required by law or insofar as third parties process this data on behalf of Google. Google will never associate your IP address with any other data held by Google. You may refuse the installation of cookies by selecting the appropriate settings on your browser; however please note that if you do so you may not be able to use the full functionality of this website. By using this website you consent to the processing by Google of data relating to you in the manner and for the purposes mentioned above.

As a user of this website you hereby acknowledge that the operator of this website, their vicarious agents, their representatives, associated companies, chief executives, managerial staff, employees and their shareholders accept no liability in connection with the obtaining, transmission, processing and analysis of the above-mentioned data for which reason no claims for compensation can be asserted against these natural persons and legal entities.

Application of law and venue

The use of this website is subject exclusively to Swiss law. Savognin, Switzerland is agreed as the sole venue.

Liability

You, as a user of this website, agree that the operator of this website, its assistants, its representatives, its connected companies, its directors, its managers, its employees and its shareholders do not assume any liability in connection with the collection, transmission, processing and evaluation of the above-mentioned data and that no claims for damages can be asserted against these natural persons and juridical persons in this respect.

Application of law and venue

The use of this website is subject exclusively to Swiss law. Savognin, Switzerland is agreed as the exclusive place of jurisdiction.

General

If you have any questions or comments about privacy, please contact us at ferien@valsurses.ch.
Tourismus Savognin Bivio Albula AG, Stradung 42, CH-7460 Savognin.